Refunds and Exchanges can be issued by SAFSAFU, if the product is returned to us in its original condition within 14 days of receipt.
For further information and details on how to return items, please send us an email to: firstname.lastname@example.org
Please be aware that sale items are non-refundable.
The ordered product is delivered by post, to the address on the order form of the buyer. This address may differ from the address of the person who paid.
All our products are aimed to dispatch within 46 hours of purchase and will be delivered throught, DHL, UPS or TNT depending on the country. 5 to 8 days service for European Union and 7 to 10 days for rest of the world.
shop.safsafu.com delivers throughout the European Union and the rest of the world. For all countries outside of the European Union, delivery is made on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.
In the event of damage, it lies with the buyer to verify the contents, the conformity and the state of the product on delivery. This verification should take place once the buyer, or a person duly authorised by the buyer, has signed the delivery order presented by the postmaster or by the transporter.
Despite the care taken in preparing orders, it may be that a product is missing from an order, or that an error occurred during its preparation. If you notice such an error, please let us know by sending an e-mail to email@example.com within a maximum of 48 hours following receipt of the order.