Please note that the following information is orientative, we cannot be accountable for delays caused by meterological conditions,holidays, customs inspections or others.
In the unfortunate case that a piece shows faults or is damaged during transportation, please contact us as soon as possible within the 7 days following to the reception of your order, by writing an e-mail to info@safsafu.com
If possible in your e-mail include a photo of the piece showing the faults or damages.
We will gladly collect the faulty or damaged piece and issue a refund or exchange it.
Once we
receive your request we will issue and send you a pre-paid shipping label to
send any items back to us.
Items must
be returned to us in perfect condition: make sure all products are exactly as
you received them.
Please make
sure to return the items into a solid carton box or in a bubble envelope to not
damage the original packaging as this is considered part of the product.
Safsafu
covers all return fees so long as the return policy is respected.
So long as
the returned products are returned in their original condition without any wear
or damage, we will refund the price of the returned product(s), minus the
shipping fees.
Your refund
will be credited to your original form of payment.
Please
allow 10-15 days from reception of the return
to receive a refund.