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Shipping & taxes calculated at checkout
We offer you free shipping for all orders above 300 €.
We ship our products around the world using companies as DHl, FEDEX,UPS or TNT..All the orders are processed from Paris, France from monday to friday,. For the orders placed from friday to sunday or during holidays, they will be processed the next working day.
EUROPE ZONE 1 15€
UNITED STATES 30€
REST OF THE WORLD 40€
Please note that all items sent to countries outside the European Union may incur in custom duties that must be paid at the moment of delivery.
All orders are processed within 1 working day, however during periods as sales or Christmas that delay might be increased.
Please note that the following information is orientative, we cannot be accountable for delays caused by meterological conditions,holidays, customs inspections or others.
EUROPEAN UNION 1-2 Working Days
REST OF THE WORLD 3-4 Working Days
The moment your order ships, you will receive an e-mail from us indicating the courier company and the tracking number as well as the whereabouts of your order.Look out these to stay in the know.
In the unfortunate case that a piece shows faults or is damaged during transportation, please contact us as soon as possible within the 7 days following to the reception of your order, by writing an e-mail to firstname.lastname@example.org
If possible in your e-mail include a photo of the piece showing the faults or damages.We will gladly collect the faulty or damaged piece and issue a refund or exchange it.
Safsafu has a 14 days return policy.
To return or exchange items, you must request a return authorization by contacting us on email@example.com
Once we receive your request we will issue and send you a pre-paid shipping label to send any items back to us.
Items must be returned to us in perfect condition: make sure all products are exactly as you received them.
Please make sure to return the items into a solid carton box or in a bubble envelope to not damage the original packaging as this is considered part of the product.
Safsafu covers all return fees so long as the return policy is respected.
So long as the returned products are returned in their original condition without any wear or damage, we will refund the price of the returned product(s), minus the shipping fees.
Your refund will be credited to your original form of payment.
Please allow 10-15 days from reception of the return to receive a refund.
The Safsafu online boutique does not offer exchanges. Consequently, all returns are refunded, refunds are made onto the same card that was used for the original purchase.
If you wish to change the size or the model, we invite you place a new order.
The following cards can be used
Our jewelry pieces are made of gold plated or silver plated brass
The silver and gold plating fades over time, this is a normal phenomenon resulting from wear and tear.The speed of this natural process depends on the way the jewelry is taken care of. We do not recommend you to wear jewelry when;
Our pieces might contain; plexyglass,swarowsky crystals,transparent resin, pearls and some other fragile materials.Handle them with care .
In the undesirable event that any of our pieces got damaged for reasons beyond our control,please contact us in order to send the piece to our Safsafu hospital, we will do our best to make your Safsafu smile again.
Before procedure we will send you a medical care budget including the shipping expenses and the cost of any replacement pieces for your approuval.
All the prices displayed are indicated in euros and they include taxes.
All the payments and refunds will be processed in euros, if you carry a different currency your bank will apply the exchxange rate of the day the payment was processed.
We are happy to assist you , please write us and our team will answer shortly